FAQ's

Q: How do I place an order?
A: Simply browse our products, add your desired items to the cart, and proceed to checkout. We accept all major credit/debit cards and secure online payment methods.

Q: Can I cancel or change my order after placing it?
A: We process orders quickly, but if you need to cancel or modify your order, please contact us within 6 hours of purchase at support@travelsmartgear.com.

Shipping & Delivery

Q: How long does shipping take?
A: Delivery times vary by location. On average:

USA: 7–15 business days

UK & Europe: 8–16 business days

Canada, Australia & Rest of World: 10–25 business days

Q: Do you ship internationally?
A: Yes! We ship worldwide and offer global delivery options.

Q: How can I track my order?
A: You will receive a tracking number by email once your order is shipped. You can track your shipment on our [Tracking Page] or directly via the courier's website.

Returns & Refunds

Q: What is your return policy?
A: You may return any unused product within 30 days of delivery. The item must be in original condition and packaging. See our [Return Policy] for details.

Q: When will I receive my refund?
A: Once your return is received and inspected, refunds are typically processed within 5–10 business days.

Product & Support

Q: Are your products safe for travel?
A: Yes, our products are designed with portability, safety, and convenience in mind—ideal for air travel, road trips, or daily commutes.

Q: Do I need a power bank for USB-enabled products?
A: Yes, items like our USB charging backpacks require a portable power bank (not included) for charging functionality.